Job Opening: Customer Service Representative
Description
Customer Service Representative Stockton
Awesome Opportunity for the Right Person.
Starting $18/hour
Monday- Friday
As a Customer Service Representative, We Offer You:
- Competitive pay
- Paid weekly (Direct Deposit or ATM Debit Card available)
- Access to health benefits and retirement plan
- A personal recruiter to help with job searches and assistance when at work!
- FREE ONLINE skills training
Duties and Responsibilities:
- Communicates with customers by phone or in person.
- Accepts and enters orders from faxed or emailed documentation.
- Verifies schedule to ensure all orders have been scheduled correctly.
- Verifies product availability on all orders and communicates product shortages to customer.
- Generates all related paperwork required for customer orders, checking order for special requests and post inventory records.
- Coordinates special requests with traffic and operations, expediting order as needed.
- Traces orders as required and notify customers of any activity concerning account.
- Verifies orders have been posted (finalized) on a daily basis.
- Maintains reported OSD claims and completes weekly OSD logs.
- Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Acts as liaison between operations and customer in managing account and account needs.
- Prepares daily, weekly, and monthly reports for customer activities.
Requirements:
- Customer service experience
- Computer literate
- Valid DL required
- High School or GED equivalent
- EXCELLENT AND EFFECTIVE communication and time management skills.
- One year experience in a warehouse, manufacturing or transportation environment
- Knowledge in SAP and/or Warehouse Management System a bonus
- Demonstrate a positive attitude while proactively handling client issues.
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Ability to plan and organize.
- Disciplined self-starter.