Job Opening: Customer Service Rep

Now Hiring a 1st shift Customer Service Rep in Aurora Area.

Hours: 8am-5pm

Payrate: $18 hour 

Job Duties:

• Process, generate and input all related paperwork required for the fulfillment of customer orders for both inbound and outbound processes.
• Checks all orders for special requests from our customers by coordinating with operations and transportation departments for the expediting of these specials requests / orders.
• Run stock reports to check for product status and availability, as well as, post applicable Inventory records.
• Trace orders as required and notify customers of any activity concerning their merchandise.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, in a courteous and professional manner
• Generate accurate and timely billing and subsequent invoicing where needed.

• Processes returned merchandise from the customer and report customer feedback to the supervisor, including any signs of customer dissatisfaction.

• Previous Shipping and receiving experience required.
• Knowledge of BOLs
• Computer skills to perform data entry
• SAP
• Must possess excellent verbal and written communication skills.
• Ability to prioritize and organize their work efficiently by being a self-starter.
• Must be a detail-oriented multi-tasker who is flexible to adapt to coordinate multiple and changing priorities.
• Proficient in Microsoft Office programs (e.g.: MS Word, Excel, and Outlook).
• Ability to work in a fast-paced work environment.