Customer Service Rep

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Billing and Inbound Agents Needed in the East Side of El Paso

Location: Eastside

Pay Rate: $15-$16/Hr

Shift: 7am – 4pm Mon – Fri

Weekly Pay

Holiday Pay

Medical/Vision/Dental

Job Description:

Provides support with miscellaneous projects, filing and research paperwork associated with orders and maintain the corresponding files.
Provides warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
Maintains excellent working relationship with customers by responding to inquiries and complaints concerning work orders, invoices, shipments, inventory counts. Etc. in a courteous and efficient manner.
Report’s customer feedback to management, including any signs of customer dissatisfaction.
Acts as liaison between the warehouse and the customer in administration of accounts and between the office and the customer regarding invoicing and credit changes.
Ensure accurate and timely data entry into our operational system
Track and Trace files and reporting
Ensure arrival notices are communicated to customers
Interact with our customers in arranging their international shipments, meeting customer service standards
Deliver communications, timely responses to emails and requests (internal and external)

Minimum of 1 year previous experience in a similar role/ logistics field
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of emails daily & work with a variety of systems
Ability to share work among a customer service team
Attentive to detail & Multi-tasker
Excellent Time-management skills
Bilingual a plus

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