Job Opening: Air Import/Export Specialist

Great company in city of Torrance, CA is hiring. 

The Air Import/Export specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) and capacity with qualified carriers/partners. Specifically, the Operational Care Specialist will be part of a team ( Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry, generating the required documentation , and liaising with our customer care specialists to ensure requirements are met. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols.
Your Responsibilities
• Manage and Perform All Tasks Reliably, Accurately and On-Time According to Defined Operational Care Standards and KPI’s.
• Minimize AirLOG over-due tasks and action Tags, enter notes, according to the Airfreight 2.0 methodology.
• Reduce email communication by using AirLOG Airfreight 2.0 methodology.
• Drive Accurate Status and Real-Time Visibility in AirLOG.
• Maximize utilization of KN core operating systems by using AirLOG BPA.
• Monitor SSC performance related to Operational Care Centre processes.
• Collaborate with the Airfreight Process Manager to drive SSC and automation utilization related to Operational Care Centre processes.
• Timely escalation handling for SSC when assistance is needed for Operational Care processes.

Your Skills and Experiences
•2-3 years of freight forwarding/ 3PL experience
•Knowledge of rules and regulations for Airfreight
•Support both customers (indirectly) and internal stakeholders to ensure satisfaction and service excellence
•Self-starter with good judgment and can proactively manage up where appropriate
•Accountable for results, strives to meet and exceed expectations
•Time management/prioritization and follow-up skills
•Outstanding organizational and multitasking abilities