Job Opening: Customer Quotation Coordinator

We are seeking an Customer Quotation Coordinator for one of our clients in the Venice area.  

Shift:  Monday – Friday: 9:00am-5:30pm

Pay: $21/hr.

Work Duties and Responsibilities:

• Answer phone calls, provide price quotes and other billing information to customers.
• Review estimates to verify the parts for customer quotes are correct and all pricing is in line with the quote.
• Make sure all parts are billed on service repair order.
• Prepare quotes and submit invoices to customers, ensuring the right information is on the invoice.
• Ensure customers are billed correctly for the services provided.
• Coordinate with other departments as needed to ensure the accuracy of billing information.
• Coordinate and manage the end-to-end process of price quoting.
• Write and prepare effective, compliant, and high-quality price quotes.
• Collaborate with other departments to ensure billing processes are efficient and effective.
• Maintain customer rapport by explaining quotes and obtaining approval of estimates.
• Utilize Salesforce.com as the primary tool to manage assigned Quote queue, responding to incoming quote requests from
  customers in a timely manner. Update required fields in Salesforce.com case once quote is processed and sent to customer.
• May use additional secondary systems including Auto integrate, Holman and Element for fleet management quoting/billing.

Requirements:

• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Possesses a high degree of initiative,
• Ability to work independently and as a member of a team,
• Possesses flexibility to work in a fast paced, dynamic environment,
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Qualifications
  • H.S. Diploma/GED, Required
  • One (1) year to Two (2) years or more in Customer Service Experience, Required