Job Opening: Customer Service Rep I

Customer Service Rep

Cincinnati Area

1st shift 7am-4pm

Pay rate $17.50

What you’ll do on a typical day:

• Assist customers and business partners via telephone and email

• Handle customer complaints in a calm, professional manner

• Diagnose, assess and resolve problems or issues • Monitor progress of delivery routes

• Scan haul-away pods and verify stamps

• Process changes or cancellations to delivery orders   

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. 

• High school diploma or equivalent

• 1-year related experience preferably within a call center environment

• Strong customer service skills and the ability to satisfactorily resolve issues

• Solid ability to multitask with exceptional organizational skills

• Ability to thrive under pressure while delivering solutions that exceed customer expectations