Job Opening: Customer Service Representative

ProLogistix has partnered with a distribution center on the south end of the Rickenbacker & is seeking to bring aboard a skilled Customer Service Representative. Prior distribution / logistics experience preferred. 

Job Title: Customer Service Representative

Pay Rate: $19.00

Shift: 1st Shift 8:00am-4:30pm Monday-Friday

What you’ll do on a typical day:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Perks:

• Benefits: Medical, Dental, Vision
• Referral Bonuses
• Employee Discounts through Working Advantage
• Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy
• No Screening Fees

Requirements:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. 
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations